Delete your account

You only have a Terns account if you signed in with Apple or Google. If you never signed in, everything stays on your phone, and deleting the app removes it.

In the app

1. Open Terns and go to You.
2. Scroll to the bottom and tap Delete my account.
3. Confirm. You may be asked to sign in with Apple or Google again first.

Your account is deleted straight away.

Without the app

Email support@terns.uk from the email address you signed in with, with the subject "Delete my Terns account". If you used Sign in with Apple and hid your email, tell us that, and we'll find your account with you. We delete it within 30 days and email you when it's done.

What's deleted

• Your account: your sign-in ID, email address and name.
• Your settings: vehicle, stop preferences, favourite brands and payment cards.
• Your saved trips, saved places and recent destinations.
• Your reviews, corrections, reports, blocks and helper points.

What's kept

• Photos of services you sent that we accepted stay in Terns for other drivers, with your name and account taken off them. If you'd like them removed too, say so in your email.
• Premium is billed by the App Store or Google Play. Deleting your account doesn't cancel it: cancel it in your App Store or Google Play subscriptions. Apple and Google keep their own purchase records.
• Our hosting providers' backups are overwritten within 30 days.

Questions? support@terns.uk. Our privacy policy has the details.