Terms of use

These terms cover the Terns app and this website. By using Terns you agree to them. They don't affect your rights under UK consumer law.

Using Terns

• Plan before you drive. Don't use your phone while driving unless it's in a holder or on CarPlay, and only in a way the Highway Code allows. Always follow road signs and the law.
• Information can be out of date. Opening times, facilities, chargers, fuel prices and reviews come from public data, other drivers and partners. We work to keep them right, but a charger may be out of order or a price may have changed. Check before you rely on it.
• Be fair. Don't misuse Terns, try to break it, copy its data in bulk, or use it for anything unlawful.

Your account

Signing in is optional. You're responsible for your Apple or Google account. You can delete your Terns account at any time in the app: go to You, then Delete my account.

Photos, corrections and reviews

• What you send stays yours. You give us permission to show it in Terns and on this website, and to edit it (for example to crop a photo), for as long as Terns runs.
• Only send photos you took yourself, of the services, with no faces or number plates anyone could read. The Terns team checks every photo and correction before it shows.
• Reviews must be about a real visit and your own honest opinion. Don't post reviews you were paid or rewarded for, reviews of a business you work for, abuse, personal details, adverts or links. Reviews go live straight away. Drivers can report a review, and we remove reviews that break these rules. We never remove a review just because it's negative.
• If you keep breaking these rules, we can stop you posting.

Helper points

You earn helper points when the Terns team accepts a photo or correction you sent. Reviews earn no points. Points can be spent on time without adverts. They have no cash value, can't be swapped or transferred, and end if you delete your account. We may change how many points things earn or cost, and we'll show the current amounts in the app.

Premium

• Premium is a subscription, paid monthly or yearly through your App Store or Google Play account. The price and what's included are shown in the app before you buy.
• A free trial, if offered, turns into a paid subscription when it ends unless you cancel at least 24 hours before.
• Your subscription renews automatically for the same period unless you cancel at least 24 hours before it ends. You can cancel at any time in your App Store or Google Play account settings; Premium then carries on until the end of the period you've paid for.
• Refunds are handled by Apple or Google under their own rules.
• If we change the price, we'll tell you before it applies, and the App Store or Google Play will ask you to agree where they require it.

Adverts

The free version shows adverts. Our privacy policy explains how they work and the choices you have.

Our responsibility to you

We provide Terns with reasonable care and skill. We aren't responsible for losses caused by things we can't reasonably control, or by relying on information that turned out to be wrong when you could have checked it, such as a closed charger or a changed fuel price. Nothing in these terms limits our responsibility where the law doesn't allow it, including for death or personal injury caused by our negligence.

Changes and ending

We may update Terns and these terms. If a change matters, we'll tell you in the app before it applies. You can stop using Terns at any time. We may suspend or close an account that seriously or repeatedly breaks these terms.

Law and contact

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts. Questions or complaints: support@terns.uk.